Blaming “difficult” patients for lack of informed consent. A case study on surgeon psychology. →

Surgeon: Hello, Dr. Wible! I liked your informed consent article! When I was a surgery resident, I saw a a severely ill hospitalized man who needed a leg amputation and our attending surgeon and senior surgery residents never adequately explained to him why he needed surgery. Each morning on rounds, they kept asking him if he was ready for a leg amputation. Our patient would cry and say he didn’t want his leg chopped off. He said he didn’t know why it was necessary. The surgery team treated him with disgust each morning and labeled him as a difficult patient and just walked out of the room. I think it’s extremely dangerous when doctors label patients as difficult or crazy. Everyone was calling him crazy. He was not known to have psych disorders (no psych meds or listed psych history). They said there is no point in even talking with him because he is completely unreasonable. It’s a very normal emotion to be scared about an amputation. Yet calling him difficult and bipolar stopped our team from conversing with him. This label was perpetuated for many days. Either our attending heard this label from our senior resident or our attending started it—out of impatience. I didn’t allow these labels to stop me from relating to him as a human being.

Dr. Wible: So you were the one who had to obtain informed consent?

Surgeon: Yes. Finally he asked me if I could explain why he needed surgery. I promised him I would. I talked to our attending surgeon and told him our patient was open to life-saving surgery; simply that he did not know what the surgery entailed, and that he was refusing because he was scared. I asked if the attending surgeon would talk to him and he said no. He said if I wanted to I could, but then he also reprimanded me for staying in the hospital too long and being an inefficient doctor. At 9 pm, after I was finally done with my tasks, I sat with our patient and brought a copy of his angiogram so I could explain why he needed surgery. It was inappropriate for me as the junior resident to be the one telling him but I did my best. I sat with him and we had a very long detailed conversation. He was so thankful I spent time explaining his condition. When he understood the pros and cons and risks of surgery he decided to proceed with amputation the next morning (he could have died from gangrene otherwise). I told my seniors about my conversation with our patient. I was never thanked for my work. They just kept calling him “bipolar” for supposedly changing his mind. In my extensive interactions with him, spanning many days both before and after surgery, I always found him to be completely reasonable and mentally sound.

Dr. Wible: Can I share your story? I want patients and physicians to understand the impact of lack of informed consent in our training—and how we can make things right. I talk to so many suffering physicians who feel their humanity is stripped away by all the trauma they witness compounded by lack of compassion—and outright abuse—from wounded peers.

Surgeon: Yes, please share! Everyone was overworked and that led to a loss of humanity among our surgeons. Most rushed out of the hospital. I couldn’t see any humanity in them anymore. Rounding and doing surgeries was like just going through the motions. I felt our senior residents acted cocky all the time. I felt there was a lot of groupthink mentality. Surgeons seemed to be influenced by other surgeons’ bad behavior. They made disgusting lewd comments about patients. I never joined in, and even confronted them for their inappropriateness. I was treated as an outcast, and was never invited to hang out after work.

Dr. Wible: I think your co-residents and attendings had lost their humanity due to human rights violations in our medical training. As you know, surgeons are inundated with trauma and physicians may be punished for seeking mental health care, so doctors sadly just go numb and unconsciously pass on their pain to others. My heart breaks for them, for you as the witness of their pain, and for the patients who may have been harmed by lack of informed consent. I commend you for being a beacon of light among your wounded peers who need grief counseling so badly.

Surgeon: Thank you so much, Dr. Wible!! I am worried that patients won’t trust doctors anymore. I’m disappointed in how terrible some doctors are. Major reform is needed. You have done so much as one person for this cause. The truth needs to be known. I really related to your article and respect your work for patients, including hosting informed consent sessions in public libraries!

Dr. Wible: I want you to understand WHY doctors act this way. Since surgical trainees are forced to work in hazardous conditions with no labor law protection (many work 24+hour shifts, 100+hour work weeks) with extreme exposure to vicarious trauma, they go emotionally numb. Self-preservation leads to compassion fatigue—so they skimp on (or skip) informed consent conversations. Exhausted and traumatized, they escape the hospital as soon as possible. Some drink alcohol at night to stay numb. Cut off from their own emotions, they make fun of others who still have emotions as “sensitive” or “crazy.” Since they lack self-compassion, they cannot extend compassion to others, so they ridicule peers who spend time with patients as “inefficient.” Dehumanizing others is their defense mechanism. Projecting psychopathy on peers and patients prevents them from confronting their own disturbed psyche. Ridiculing others distracts them from feeling their own pain. If they truly could feel their own pain, they’d be flooded by a tsunami of tears that would incapacitate them. You were not invited to join social events because you were unwilling to submit to the psychological defense that kept them numb.

Most enter medicine with a desire to help others. I don’t frame doctors as good or bad. I see all doctors as emotionally wounded—and crying for help. Many physicians over the years have told me they’ve lost the ability to cry, so their cries come out as ridicule and an inability to connect with others as humans—leading to lack of meaningful informed consent conversations.

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Stop collecting diplomas, certifications, and degrees →

As overachievers, we hoard degrees—a procrastination strategy for some who feel safer in academic settings than promoting their true gifts to the world.

View full 60-minute podcast with Drs. kat Lopez & Pamela Wible

Need help with hoarding diplomas? Contact Dr. Wible

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How to overcome fear and live your dream as a healer →

Doctor was scared to quit residency. Here’s what happened when she quit.

You quit residency to become a “real” doctor with your own practice, but when you came to me at the retreat you thought you were going to be a pharmaceutical rep peddling drugs out of the back of your car. You did not know what else you could possibly do. I had to tap you on the head with my anti-BS wand and say, “You are amazing. You can do anything you want. You can have your own practice and people will pay you more because you quit residency and you can give them the true answers they are seeking from a very balanced view that’s not indoctrinated in any one healing art.” . . . “The longer you stay in training in the system, the more fear builds up internally of reprimands and firings and the board and trouble and lawsuits and so doctors who have less fear and can act from less fear and more certainty, trust, and a feeling of faith “I know what the right thing to do is” and I’m not living in the medicolegal paranoia and my people will “line the fuck up to pay cash to see me.”

Lessons on overcoming fear:

1) Fear begets fear. The more we submit to fear-driven decisions, the more our lives will be driven by fear.

2) Low self-confidence and lack of business mentorship keeps many stuck in jobs they hate for a lifetime. Your employer knows you are their greatest competitor so they keep you afraid of losing your “shitty” job with endless intimidation tactics.

3) When you take back your identity, your heart and soul, and you authentically and ethically deliver your gifts to the world, you will be inundated with clients and greater revenue than working for a system that preys upon your humanitarian spirit.

View FULL 60-minute podcast episode here with Drs. Pamela Wible & Kat Lopez

Need help? Contact Dr. Wible

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Living your dream as a healer (& bypassing the BS) →

Dr. Pamela Wible interviews Dr. Kat Lopez on the secrets to her success in her ideal medical clinic. If you’d like to meet a blissed out doctor (or become one) listen in. Need help? Contact Dr. Wible

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As a doctor, I was trained to violate my patients’ rights to informed consent →

Early in my training, I learned to get patients to quickly sign consent forms without reading them. I didn’t have time to read them either. I didn’t know enough to explain risks or answer questions. Like my peers, I reassured patients that what we were giving them was safe. We just needed a signature to inject IV contrast or give medication. I gave Spanish-speaking moms multiple consent forms in English. They signed on behalf of their children. They trusted me.

I was trained to be deceptive.

In my final year of training, I was told to prescribe Premarin (Pregnant-Mares’-Urine-derived estrogen) to all menopausal women—without explaining alternatives or risks. I refused. I was reprimanded. I went to the medical library. I did my own research rather than rely on the drug company or my training program (that received money for their involvement in the Women’s Health Initiative study on Premarin in menopausal women).

Beyond the cruelty to pregnant mares, I discovered risks to my patients (for which the Premarin study was eventually halted). Since I had no time in clinic to share drug risks and alternatives, I held free public library lectures for my patients and community where I reviewed all menopause hormone therapies (including non-drug options) and shared simple, yet comprehensive handouts.

Here’s the training I wish I’d received on informed consent.

What is informed consent?
Informed consent is a medicolegal conversation between a patient and trusted health professional who recommends a procedure, reviews its alternatives, risks and benefits, then answers questions.

Who is legally capable of giving consent?
Patients must be at least 18 years old and competent to voluntarily—under no duress—consent or refuse proposed medical interventions.

Can children give informed consent?
Children under 17 cannot generally provide informed consent. Parents must be consulted for all treatments or interventions on minors.

What does “PARQ conference held” mean in the medical record?
The PARQ acronym is Procedure, Alternatives, Risks/Benefits, Questions— minimum requirements for informed consent. “PARQ done” means a meeting was held to establish consent for a procedure in which alternatives, risks (including potential risks) and benefits were discussed and patient had all their questions answered.

What alternatives must be discussed?
Viable alternative procedures and treatments must be disclosed, including the option of no treatment and potential risks of non-treatment.

What risks and benefits must be reviewed?
Risks and benefits of proposed intervention and all alternative interventions must be reviewed—including serious and life-threatening injuries such as organ damage, disfigurement, sexual dysfunction, irreversible impairment, and death. An exhaustive list of minor remote risks need not be shared.

How long can patients ask questions?
Patients can ask as many questions as needed to make a decision. Patients can be sent home with educational materials and return at a later date to ask follow-up questions as needed and should never be pressured into an elective procedure urgently.

What if a patient is unable to give informed consent?
If unable to make independent decisions, patients may need a psychiatric competency evaluation and a surrogate decision-maker or court-appointed guardian.

When is informed consent not required?
If incapacitated with a life-threatening emergency, “implied consent” is assumed unless a do not resuscitate order is present. A signed consent is not required for simple procedures such as checking blood pressure. In rare cases, court-ordered treatments for incarcerated persons may be mandated by law.

Who can obtain informed consent?
The duty is generally the responsibility of the patient’s physician. Qualified health professionals with adequate knowledge of PARQ elements of proposed intervention can obtain consent. A qualified professional must not delegate informed consent to an unqualified professional such as a new physician, medical trainee, or ancillary staff unable to educate patient. Note: consent given to one health professional is not transferrable to another—unless patient agrees to a substitute to perform intervention.

Must informed consent be documented in medical record? Is a signed form required?
For surgeries and invasive procedures, a consent form is signed by patient and health professional and placed in the medical record. For less invasive tests and drugs with known safety profiles, consent is summarized in chart note with no signed form.

Does a patient signature on a consent form guarantee informed consent?
No. A signature does not prove effective communication. In fact, patients have been pressured to sign consent forms in non-native languages with poor health literacy while naked on a gurney just minutes before procedure is performed.

How can the informed consent process be improved?
At minimum, thirty minutes should be allotted at least one week prior to intervention (depending on procedure complexity) for consent conversations delivered at a fourth-grade level with visual tools (videos or image-rich pamphlets) and interpreter if patient is a non-native speaker.

How can consent forms be improved?
Non-industry experts with no conflict of interest should create unbiased informed consent materials. If intervention is experimental with risk of serious injury or death, multi-page informed consent forms should be provided for patient review ahead of experimental procedure with a signed copy given to patient upon consent.

Why is informed consent important?
Informed consent is a fundamental human right of patient—and health professional—that honors the principle of body autonomy and prevents human experimentation.

Have patients been subjected to experiments without consent?
Yes. Due to human experiments by Nazi physicians and the 1932 “Tuskegee Study of Untreated Syphilis in the Negro Male” that continued nearly forty years, the Institutional Review Board now regulates human research. Informed consent for research requires full disclosure of information, competency evaluation, and voluntary participation. Research subjects must understand they are enrolling in an experiment and human safety and effectiveness of treatment is unknown. Yet even in modern times patients may be unaware they are taking new experimental medications with unknown safety and unclear long-term risks.

What is shared decision making?
A collaborative communication process between health professionals and patients in which best scientific evidence is shared and patients’ decisions are supported with all parties actively involved in medical decision-making.

What is informed refusal?
A medicolegal informed refusal conversation requires a health professional to disclose possible risks of refusing care and then document patient refusal of test or procedure in chart—without antagonizing the relationship.

Can health professionals’ subjective views impact informed consent?
Yes. Employer-driven productivity requirements and protocols, insurance drug formularies, medical board sanctions, financial kickbacks, education and specialty training, knowledge base, religious views, and cultural norms can all impact flow of information from health professionals to patients. Consent conversations may vary significantly depending on who is obtaining consent.

What are examples of lack of informed consent?
Staff misrepresentation: Nonphysicians failing to identify credentials and introducing self as doctor; failure to inform patient of midlevel anesthesia (CRNA & AA); failure to accept refusal of nonphysician care by NP, PA; surgical/anesthesia consent obtained by unqualified office staff. Trainee refusal: Threatening to cancel surgery if patient refuses trainee participation; failure to inform patient of medical trainees in surgery; failure to inform patient of student genital exams under anesthesia; failure to ask and/or document patient refusal of trainees’ care. Time issues: Attempting to obtain consent in a 10-minute visit for an experimental drug; multipage micro-font forms given to naked patient (without reading glasses) on gurney en route to procedure. Form issues: Patients told to accept entire document without changes or strike through; consent forms signed by patients with developmental delay, acute mental health issues, or dementia. Coercion/threats: Offering gift cards or financial awards for medical intervention; enticing children with ice cream or prizes to submit to medical intervention (without parental consent); threatening job loss for refusing medical procedure/intervention.

What happens if a patient lacks informed consent and suffers serious injury?
Physicians may be held liable in a malpractice case. Without proper documentation, there’s no proof of patient consent. Violence toward health professionals, including physician homicide may be carried out by a patient such as recent case of a man with post-op pain killing his orthopedic surgeon.

Are physicians trained in educational settings that honor informed consent?
Trainees are often left without supervision in production-driven clinics/hospitals with inadequate knowledge to obtain informed consent. Trainees are not protected by labor laws and may work > 24-hour shifts, unable to care for their own physiologic needs. Sleep deprivation is more dangerous than working under the influence of alcohol. In fact, being awake for at least 24 hours is like having a blood alcohol content of 0.10% (higher than legal limit) and would interfere with one’s ability to obtain informed consent—or perform any medical procedure safely. Trainees lack informed consent of mental/physical health risks of a medical education—including DNA aging six times faster than their non-medical peers and are uninformed of high-risk specialties for suicide (anesthesia, surgery). Groomed in training environments that negate their own human rights to informed consent, physicians are at high occupational risk of performing subpar informed consent on patients.

Any tips for health professionals on improving informed consent?
Converse at eye level with patient fully dressed to decrease power differential. Provide step-by-step description of procedure (videos are helpful). Research beyond industry-supported data when providing information to patients. Avoid consent forms with medicolegal jargon or include list of medical definitions written at a fourth-grade level. Use teach-back questions to ensure patient understands and feels empowered to consent or refuse.

How can patients get more information before consenting to medications or procedures?
Before taking a new medicine, read drug insert online or through pharmacies. Join discussion groups for specific drugs, procedures, and illnesses. Do your research. Medical sites may overemphasize benefits and minimize risks, while injured patients will focus on life-altering adverse effects. For example, radiologists might minimize IV contrast risks, while a subset of patients who lacked informed consent for MRI gadolinium contrast are in a Facebook support group suffering debilitating effects of gadolinium deposition disease. To learn more about psychiatric drugs, patients may join a Facebook Benzodiazepine Withdrawal Support Group and even Psychedelic Assisted Therapy to learn about Ketamine, if recommended by their physician.

Can patients initiate informed consent discussions with doctors?
Certainly. Be proactive with your physician about PARQ—procedures, alternatives, risks/benefits, and questions—before all medical interventions, tests, and medications. Always request cheaper generic drugs with known safety profiles. Avoid experimental procedures and new drugs unless benefit-risk ratio is in your favor. When in doubt, ask more questions or get a second opinion. Informed consent is your responsibility (Addendum: actually your right to receive and you should demand to have the information you need). Never agree to anything unless you feel comfortable. You should never be coerced or threatened to accept a medical intervention.

I wish to thank all the patients and health professionals who shared their experiences with informed consent for this article.

Pamela Wible, M.D., is founder of IdealMedicalCare.org where she teaches doctors how to heal from the trauma of training so they can practice ideal medical care with joy. Contact Dr. Wible.

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