I just got to hang out with a graduate of my physician retreat, Ann Cordum, M.D., who now has a successful ideal medical clinic is Boise, Idaho. Here’s what Ann has to say about her new life:
PW: So this is your office!
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I just got to hang out with a graduate of my physician retreat, Ann Cordum, M.D., who now has a successful ideal medical clinic is Boise, Idaho. Here’s what Ann has to say about her new life:
PW: So this is your office!
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“Medical school is a great anti-mentorship program. You meet a lot of doctors you’d never want to become.” That’s what med students keep telling me.
Mentorless medical students?
I had no idea. Until students started shadowing me. Many also volunteer at hospice and free clinics.
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I was a physician employee, many times for many hospitals and clinics. I’d stay a year or two, but eventually I’d quit. Then, in 2005, I opened an ideal clinic designed by my patients. Ten years later, I still love private practice. Why? I’m finally practicing medicine the way I had always imagined.
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There’s a gazillion scholarly articles on patient-centered care. You can even attend conferences on how to deliver patient-centered care. Or you can stop all the academic masturbation and just do it.
The Pap Party is a perfect example of patient-centered care.
The History of the Pap Party
My patient Sandra,
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There’s a lot of complaining in health care. Here’s just a sampling of quotes from letters I’ve received this week:
Physicians:
“I’ve become so disillusioned with medicine. I don’t know who to talk to anymore or what to do with my life.
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I’m a family physician in Eugene, Oregon—a sweet town where folks are pretty darn friendly. I still do house calls. Patients often surprise me with gifts. And nearly every appointment ends with a hug.
Kindness is contagious.
I like to return the favor. So every few weeks I celebrate “patient appreciation day.” I thank patients with balloons and chocolates.
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I just delivered a keynote in St. Louis to 600 health care leaders from a health system with 20 hospitals, 600 clinics, and 30,000 employees. They told me not to be afraid of the 12-foot-tall version of myself following me around stage. No problem. I’m one of the few people who has never been frightened by public speaking.
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Not all relationships work out.
My prescription: if a relationship isn’t working, end it. Now.
Recently an insurance plan told me they were sending a nurse to my office for a chart review that would take 3 hours. After 24 years of education,
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I’m in a room full of doctors at a my mom’s 50th medical school reunion when I announce, “It’s almost March 30th!” I Pause. “Doesn’t anyone know what March 30th is?” Nobody has a clue.
March 30th is National Doctors’ Day! Who knew? I never heard of it—until a friend told me last week.
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Ever wonder what patients really want from doctors?
Is it the fancy buildings with marble fountains?
Is it the board certifications and diplomas on the wall?
Is it the expert medical jargon and starched white coats?
Nope. None of the above.
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